What action should a controller take when an aircraft reports an inflight equipment malfunction?

When an aircraft reports an inflight equipment malfunction, it is crucial for the controller to determine the specific nature of the malfunction. By collecting detailed information from the pilot, the controller can assess the severity of the issue and provide appropriate assistance. This may include recommending alternate routing, guiding the pilot to a suitable airport for landing, or coordinating with emergency services if necessary.

Providing assistance and coordinating effectively ensures that the pilot has all the information needed to make informed decisions regarding the malfunction. This approach prioritizes the safety of the flight while also ensuring that the controller is actively engaged in managing the situation.

This response not only reflects a proactive stance but also emphasizes the collaborative nature of air traffic control, where clear communication can significantly enhance safety outcomes.